Privacy Policy

Last updated: February 2026

Belmont House and The Old Cider House are committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

Belmont House
Belmont Road, Hay-on-Wye
Powys, HR3 5DA
United Kingdom

Telephone: 07909 520237
Email: belmonthouse@btinternet.com

Our website is hosted on Squarespace 7.1 and we use SuperControl to process room and cottage bookings.

2. The Information We Collect

We may collect and store the following information:

Information you provide

  • Name

  • Email address

  • Phone number

  • Postal address

  • Booking details (dates, guest numbers, special requests)

  • Payment information (processed securely via SuperControl or your chosen provider)

Information collected automatically
Squarespace may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

This helps us understand how visitors use our website and improve performance.

3. How We Use Your Information

We use your personal information to:

  • Process and confirm bookings

  • Respond to enquiries

  • Provide customer service before, during, and after your stay

  • Manage queries, complaints, or claims

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell or share your personal data for marketing purposes.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for using your personal data. We rely on the following bases:

  • Consent: where you have given clear permission

  • Legal obligation: where processing is required by law

  • Contract: where processing is necessary to fulfil a booking

You have the right to withdraw consent at any time where consent is the lawful basis.

5. Booking and Payment Processing

All reservations are handled through SuperControl. Their platform may collect additional information needed to process your booking and payment.

Further details can be found in the SuperControl privacy policy on their website.

6. Cookies

Our website uses cookies set by Squarespace for essential functionality, analytics, and performance.

You can manage or disable cookies through your browser settings, though some website features may not work as intended.

7. Sharing Your Information

We may share limited information with trusted service providers, including:

  • Booking and reservation systems

  • Payment processors

  • Website hosting and analytics providers

  • Professional advisers where required by law

We only share information necessary to provide our services and ensure third parties comply with UK GDPR.

8. How Long We Keep Your Data

Personal information is stored for up to two years unless a longer period is required for legal, accounting, or regulatory purposes.

No personal information is passed to third parties for marketing. All data is used solely to facilitate bookings at Belmont House and/or The Old Cider House.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

We will respond to requests without undue delay and within one month.

To exercise your rights, please contact us using the details above.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

Squarespace and SuperControl use secure systems designed to safeguard personal data.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. How to Complain

If you have concerns about how we use your personal data, please contact us in the first instance.

If you remain dissatisfied, you may complain to:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.